Important Notice: This Privacy Policy describes how uno808 ("we", "us", "our") collects, uses, stores, and protects your personal information when you access or use our gaming platform at https://uno808.cam. By registering an account or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree, please discontinue use of the Platform immediately.
1. Introduction
uno808 is committed to protecting the privacy and personal data of every player who uses our platform. We recognize that the trust our Indonesian players place in us extends well beyond the games we offer — it encompasses every interaction you have with our website, support team, and payment systems. This Privacy Policy is designed to give you a clear and complete understanding of how your information is handled from the moment you register to the moment you choose to close your account.
This Policy applies to all users of uno808, with particular relevance to players based in Indonesia — our primary market. We serve users across Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, Semarang, and beyond. Regardless of where in the archipelago you access our platform, the same privacy standards apply to all users equally.
This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
2. Definitions
For the purposes of this Privacy Policy, the following terms have the meanings assigned below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can be used to identify a living individual, including name, email address, phone number, date of birth, IP address, and payment details. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, erasure, or any combination thereof. |
| "Data Controller" | uno808, the entity that determines the purposes and means by which personal data is processed. |
| "Data Processor" | A third party that processes personal data on behalf of uno808 under a written data-processing agreement. |
| "Cookies" | Small text files placed on your device by a website to store information about your visit, preferences, and session activity. |
| "KYC" | Know Your Customer — the identity verification process used to confirm a player's identity, age, and payment method ownership before withdrawals are processed. |
| "Platform" | The uno808 website at https://uno808.cam, including all games, features, payment systems, and customer support channels. |
3. Data We Collect
uno808 collects only the personal data necessary to deliver our gaming services, comply with regulatory requirements, prevent fraud, and provide customer support. The categories of data we collect are described below.
3.1 Registration Data
When you create an uno808 account, we collect your full legal name, date of birth, email address, mobile phone number, city of residence (e.g., Jakarta, Surabaya, Bandung), and your chosen username and password.
3.2 Identity Verification (KYC) Data
To comply with anti-money laundering requirements and to verify your age (21+), we may collect copies of government-issued identification documents such as your KTP (Indonesian National Identity Card), passport, or SIM driving license; proof of address documents; and a selfie or live photo taken during the verification process.
3.3 Financial Data
To process deposits and withdrawals, we collect bank account details including account holder name, account number, and the name of your bank (e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) or e-wallet service (OVO, DANA, GoPay, ShopeePay, LinkAja). We do not store full card numbers or complete banking credentials — payment data is tokenized and encrypted.
3.4 Transactional Data
We maintain records of all financial transactions on your account, including deposit amounts and timestamps, withdrawal requests and processing outcomes, bonus credits and wagering activity, bet history across all game categories, and account balance history.
3.5 Technical Data
When you access the Platform, our servers automatically collect technical data including your IP address, browser type and version, operating system, device type (mobile, tablet, desktop), session duration, pages visited, and referring URL. This data is used for platform security, fraud detection, and performance optimization.
3.6 Communications Data
If you contact our customer support team — whether via live chat, WhatsApp, or email — we retain records of those communications, including the content of your messages, timestamps, and the resolution outcome. This enables us to provide consistent, quality support and to train our team.
Data Minimization Principle: uno808 collects only the minimum personal data required for each specific purpose. We do not collect sensitive categories of data (such as racial or ethnic origin, political opinions, or health data) unless explicitly required by law or responsible gaming obligations.
4. How We Collect Data
uno808 collects your personal data through the following channels:
- Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal request, participate in a promotion, or contact our support team;
- Automatically — through cookies, web beacons, pixel tags, and server logs when you browse or interact with the Platform;
- From third-party payment processors — when your bank (BCA, BRI, BNI, Mandiri, etc.) or e-wallet provider (OVO, DANA, GoPay) confirms a transaction on your account;
- From identity verification partners — when our KYC provider returns a verification result against your submitted documents;
- From fraud prevention services — device fingerprinting tools and IP reputation services may supply additional signals used to protect account security;
- From publicly available sources — in certain fraud or compliance investigations, we may cross-reference publicly available information to verify the accuracy of the data you have provided.
5. How We Use Your Data
The personal data we collect is used exclusively for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your uno808 account, authenticating your login sessions, and managing account preferences. |
| Payment Processing | Processing deposits and withdrawals through your chosen local bank or e-wallet, and maintaining accurate transaction records. |
| Identity Verification | Confirming your identity, age (21+), and payment method ownership in accordance with KYC requirements. |
| Fraud Prevention | Detecting and investigating suspicious account activity, duplicate accounts, bonus abuse, and unauthorized access attempts. |
| Customer Support | Responding to your queries, resolving disputes, and maintaining records of interactions for quality and training purposes. |
| Responsible Gaming | Monitoring play patterns to identify signs of problem gambling and enforcing self-exclusion or deposit limit requests. |
| Marketing | Sending you promotional offers, bonus notifications, and personalized game recommendations — only where you have opted in to receive such communications. |
| Platform Improvement | Analyzing aggregated, anonymized usage data to improve platform performance, game selection, and user experience. |
| Legal Compliance | Meeting obligations under applicable anti-money laundering regulations, licensing requirements, and lawful authority requests. |
We will not use your personal data for any purpose not listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.
6. Legal Basis for Processing
uno808 processes your personal data on one or more of the following legal bases:
- Contractual necessity — processing required to fulfill our obligations to you under the Terms & Conditions, including account management, payment processing, and game delivery;
- Legal obligation — processing required to comply with anti-money laundering laws, age verification obligations, and responses to lawful authority requests;
- Legitimate interests — processing carried out for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate business interests do not override your fundamental rights;
- Consent — processing for marketing communications and optional personalization features, where you have given explicit, freely given consent that you may withdraw at any time.
7. Data Sharing & Disclosure
uno808 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only with the following categories of recipients, and only to the extent necessary for each purpose:
7.1 Payment Service Providers
To process your deposits and withdrawals, we share the minimum necessary financial details with our partner payment gateways and with your chosen bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) or e-wallet provider (OVO, DANA, GoPay, ShopeePay, LinkAja). These providers process your data solely to execute the relevant transaction and are bound by their own data-protection obligations.
7.2 Identity Verification Partners
KYC document submissions are processed by our contracted identity verification provider. This partner receives only the data necessary to perform the verification check and is prohibited from using your data for any other purpose.
7.3 Game Studio Providers
Games on uno808 are delivered by third-party studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft. These studios receive only a pseudonymous player identifier — not your full name, contact details, or financial data — to manage your game session and calculate outcomes.
7.4 Fraud Prevention & Security Services
We share technical data (IP address, device fingerprint, session metadata) with fraud-detection services to protect the integrity of the Platform and the security of all player accounts.
7.5 Legal and Regulatory Authorities
Where required by a valid court order, regulatory direction, or statutory obligation, uno808 may disclose personal data to relevant law enforcement agencies or regulatory bodies. We will notify you of such disclosure where legally permitted to do so.
No Third-Party Marketing: Under no circumstances does uno808 sell or license your personal data to advertising networks, data brokers, or unaffiliated marketing companies. Your contact details will never appear in a third-party marketing list without your explicit, separately given consent.
8. Data Security
uno808 implements a layered security architecture to protect your personal data from unauthorized access, disclosure, alteration, and destruction. Our security measures include:
- SSL/TLS Encryption — all data transmitted between your device and our servers is encrypted using industry-standard TLS 1.2 or higher, indicated by the padlock icon in your browser's address bar;
- Data Encryption at Rest — sensitive data stored on our servers (including KYC documents and payment details) is encrypted using AES-256 encryption;
- Access Controls — personal data is accessible only to uno808 staff members who have a legitimate, role-based need to access it. All staff with data access undergo regular privacy and security training;
- Two-Factor Authentication — our internal administrative systems require multi-factor authentication to prevent unauthorized staff access;
- Intrusion Detection — our infrastructure is monitored 24/7 for anomalous activity, unauthorized access attempts, and potential security breaches;
- Payment Tokenization — we do not store full banking credentials. Payment data is tokenized immediately upon receipt, with tokens rather than raw account numbers used for subsequent processing.
While we take every reasonable precaution to protect your data, no internet-based system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account password and for notifying us immediately if you suspect unauthorized access to your account.
9. Cookies & Tracking Technologies
uno808 uses cookies and similar tracking technologies to deliver, maintain, and improve the Platform. The types of cookies we use are described below:
9.1 Strictly Necessary Cookies
These cookies are essential for the Platform to function. They enable core features such as user authentication, session management, and security controls. Without these cookies, the Platform cannot operate correctly. They cannot be disabled.
9.2 Performance and Analytics Cookies
These cookies collect anonymized information about how visitors use the Platform — which pages are visited most frequently, where users encounter errors, and how long sessions last. This data is aggregated and non-identifiable, and is used exclusively to improve Platform performance and user experience.
9.3 Functionality Cookies
These cookies remember your preferences, such as your chosen language display, previously selected game categories, and notification settings, so you do not need to re-enter these preferences on each visit.
9.4 Managing Cookies
You may control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Refer to your browser's help documentation for instructions on managing cookie preferences in Chrome, Firefox, Safari, or your preferred mobile browser.
10. Data Retention
uno808 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account Registration Data | Duration of account plus 5 years following account closure |
| KYC / Identity Documents | 5 years from the date of last account activity |
| Transaction Records | 7 years from the date of each transaction (financial record-keeping requirement) |
| Customer Support Communications | 3 years from the date of the last interaction |
| Technical / Log Data | 13 months from collection date |
| Marketing Preferences | Until you withdraw consent or close your account |
| Self-Exclusion Records | Minimum 5 years, regardless of account closure request |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be linked to an identifiable individual.
11. Your Data Rights
As a user of uno808, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all verified requests within 30 days.
12. Minors
uno808 does not knowingly collect personal data from individuals under the age of 21. Our registration process includes age-verification checks designed to prevent minors from creating accounts. If we become aware that a player under 21 has successfully registered, we will immediately suspend that account, void all associated bets and bonus credits, and securely delete the personal data collected.
If you are a parent or guardian and believe that your child has registered on uno808 without your knowledge, please contact us immediately at [email protected]. We will investigate promptly and take all necessary action.
21+ Only: Access to uno808 is restricted to individuals aged 21 or older. Age verification is mandatory before any withdrawal is processed. Providing false age information during registration constitutes a breach of our Terms & Conditions and may result in permanent account closure and forfeiture of funds.
13. International Data Transfers
uno808 is operated by an internationally licensed entity. As a result, your personal data may be processed and stored on servers located outside of Indonesia. Where data is transferred internationally, we ensure that appropriate safeguards are in place to protect your information to a standard equivalent to the protections described in this Policy.
Such safeguards may include contractual clauses between uno808 and our data processors that require the processor to protect personal data to equivalent standards, as well as technical measures including encryption in transit and at rest. By using the Platform, you acknowledge and consent to the transfer of your personal data to servers operated in accordance with these safeguards.
14. Changes to This Policy
uno808 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will update the "Last Updated" date at the top of this page and notify registered players via their account email address where practicable.
Your continued use of the Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information. Previous versions of this Policy are available upon request from our support team.
15. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way uno808 handles your personal data, please contact our Data Privacy team. We are committed to resolving all privacy-related inquiries promptly and professionally.
Email: [email protected]
Subject Line: Privacy Inquiry — [Your Account Username]
Response Time: We aim to acknowledge all privacy requests within 72 hours and to provide a full response within 30 days.
Support Hours: 24/7 — Indonesian-speaking agents available via live chat and WhatsApp around the clock (WIB)
For data erasure or access requests, please include your full registered name, account username, and the email address associated with your uno808 account in your message so we can verify your identity before processing the request.
Our Privacy Commitments to You
Six principles that define how uno808 treats your personal information — every day, on every transaction.
End-to-End Encryption
Every connection between your device and our servers is protected by TLS 1.2+ encryption. Your login credentials, KYC documents, and payment details are never transmitted in plain text.
Zero Data Sales
We will never sell, rent, or license your personal data to third-party advertisers or data brokers. Your information exists solely to support your gaming experience on uno808.
KYC Integrity
Identity documents submitted for verification are processed by accredited partners, encrypted at rest, and accessed only by authorized compliance personnel on a strict need-to-know basis.
You Control Your Data
Access, correct, export, or request deletion of your personal data at any time. Your consent for marketing communications can be withdrawn instantly from within your account settings.
Defined Retention Periods
We keep your data only as long as legally required or operationally necessary. Transaction records are held for 7 years per financial regulations; all other data is deleted on a defined schedule.
Privacy Support 24/7
Our Indonesian-speaking support team is available around the clock to handle data access requests, consent withdrawals, and any privacy concern you may have — via live chat or email.
Questions About Your Privacy?
Our team is here to help. Review our FAQ for quick answers, read our full Terms & Conditions, or explore our Responsible Gaming page to learn how we keep your experience safe.